Client Support
Work with us to book or ticket shows?
Getting Started
- Guide to Using the Opendate Calendar
- Creating and Managing Event Holds and Confirms
- How to Build an Offer in Opendate
- Creating and Updating Offer Templates
- Adding a Venue to Your Account
- Updating Note Templates
- Importing/Syncing Calendars
- How to Add a New Team Member to Your Opendate Account
- Change Password
- Email Notification Settings
- Add an Artist to the Opendate Artist Database
Calendar Management
Creating and Managing an Event
- How to Change an Event Date
- Add-On Requires Ticket Purchase - Upgrade Later
- Building Show Tickets 🎟️
- YouTube Link Embeds
- Attach Notes to Advances
- Customize the Advance
- Understanding Announce vs Onsale
- Custom Email Text
- Changing the Venue of an Event
- Guest Login - Access to Single Event in Opendate
- Overview of Show Details
- Making a Show Advance
- How to Issue Mass Refunds and Cancel an Event
Finance
Integrations
Marketing
- Getting Started with the Marketing Suite
- Adding an Event Level Marketing Pixel
- Email Design Best Practices for Dark Branding
- How to Import Fans into Your Marketing Dashboard
- Creating an SMS Broadcast
- Redirect to Externally Ticketed Events in Broadcasts
- How to Set Up a Twilio Account for SMS Marketing
Offers & Settlement
- Manually Adjusting Tickets on Settlement
- How to Create an Invoice for Rentals or Co-pros
- Before Adjusted Deductions
- Other Income Section On Opendate Offers
- Offers v3 - Available, Comps, and Kills
- Ability to Hide Items on Settlement
- Currency Conversions
- Offers & Settlements - Variable Expenses
- Creating an Offer Without a Date (MAD or TBD)
Organizer App
Promoting an Event
Reporting
Ticketing
- Accept Donations in the Checkout
- Holds and Kills for Reserved Seating Events
- Edit/Override Your Organizer Fees for a Show
- Buy One Get One Free Promotion via Promo Code
- Add-On Ideas for Venues
- Display a Sponsor on Digital Tickets
- Opendate Gift Cards
- VIP Lift
- Add Notes to Checkout
- Custom User Agreements in Checkout
- Ticket Printing Instructions
- Setting at the Door Organizer Fee per Event
- Maximum Tickets Allowed Per Fan
- At The Door Ticket Types
- Absorb Fees
- Ticketing Confirmation Email
- Refund Flow
- Creating UTM links, Tracking Links, Parent URl
- Promo Codes on Event
- Ticketing Dashboard
- Exploring the Ticketing Widget
- Limit Number of Tickets by Credit Card
- Custom Seating Charts
- Send a Comp Ticket
- Daily Ticket Counts
- What Organizer Fees Look Like for the Consumer
- What do Add-ons Look Like to the Customer
- Setting Up a Pre-Sale
- How to Enable All-In Pricing