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Ticket Printing Instructions

This guide explains how to set up your router and Boca printer, load ticket stock, and print tickets from both the mobile and desktop apps

 

Printer Setup

Opendate will ship you a printer, a router, and ticket stock. Once you've received these items, follow these steps for setup:


1. Set Up the Router

Plug the router into power, then connect an Ethernet cable from the router's WAN port (rightmost) to your venue's internet. The router will automatically connect to Opendate's VPN.

2. Reset the Printer

  1. Power on the printer and confirm no errors (a "Paper Out" warning is ok).
  2. Power it back off.
  3. Hold the Test button, then power on while holding it for ~10 seconds until the screen shows "Initializing" and you hear several clicks.
  4. Release - the printer will reboot, fully reset.

3. Connect Printer to Router

Plug an Ethernet cable from the printer into a LAN port on the router. Power cycle the printer and wait for it to finish starting up.

4. Load Ticket Stock

Feed the stock through the rear slot, flush against the left edge. The printer will grab it automatically. Press Test to print a test ticket.

If tickets are misaligned: Tear off the stock, press Test to clear the printer, then reload and try again.

5. Send Test Ticket to Opendate

Send a picture of your test ticket with the values clearly visible to clientsupport@opendate.io and we'll configure your printer remotely. This is required for printing to work.

7. Done!

We'll send a test print from our end - once confirmed, ticket printing will be enabled in the Opendate app.



Ticket Printing


Mobile App Printing

  1. Access the mobile app and navigate to the check-in section.
  2. Click on the desired option and locate the print button to print out a ticket.
  3. Alternatively, through the sell option, go to register, make a transaction, and find the print option next to check-in to print the ticket.
Desktop App Printing
  1. In the desktop app, go to the ticketing dashboard.
  2. Navigate to recent orders and click on the desired order.
  3. Find the print tickets option to print the entire order or select individual tickets to print.

Reset to Factory Default

  • If your printer's settings are saved incorrectly, you can reset the printer by holding the test button while turning it on.

 

Print Via USB from your Desktop

If you'd like to print via USB connection, let your Opendate rep know, and they'll configure your account. Then follow these steps:

1. Download the Boca Print Driver

Mac Download Link:
www.bocasystems.com/documents/boca_customer_mac.zip

  • In the folder that's downloaded, double-click on the downloaded file boca_customer_mac. Follow the installation steps. 

Windows Download Link:
http://www.bocasystems.com/Boca_Systems_Windows.zip

  • Click into the BocaPrinterDrivers folder.

  • Click on Dpinstx64.ext to highlight it and then right click. Click on 'Run as administrator'.

  • Allow permissions and follow the installation steps. 

 

2. Connect the Printer via USB

Plug the Boca printer into your computer using a USB cable. Your computer should recognize the printer once the driver is installed. If it doesn't, try restarting your computer after the driver installation.

3. Set the Boca Printer as Your Default

This step is important — the system will send print jobs to your default printer, so the Boca must be selected.

On Windows: Go to Settings → Bluetooth & devices → Printers & scanners. Find your Boca printer in the list, click on it, and select Set as default. If you see a toggle for "Let Windows manage my default printer," turn that off first.

On Mac: Go to System Settings → Printers & Scanners. Click the Default printer dropdown at the bottom and select your Boca printer.