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Ticket Printing Instructions

This guide explains how to set up your router and Boca printer, load ticket stock, and print tickets from both the mobile and desktop apps

Printer Setup

Opendate will ship you a printer, a router and ticket stock. Once you've received these items, follow these steps for setup:

  1. Load Ticket Stock
    • Insert the ticket stock behind the printer ensuring it's straight and not impeded.
  2. Connect the Router
    • Run one ethernet cable from the router's WAN/LAN Port 2 to the printer.
    • Run another ethernet cable from the router's dedicated WAN port to your ethernet port (your wifi box/source of internet).
  3. Print a Test Ticket

    • Press the TEST button on the side of the printer.

    • Take a photo of the information printed on the test ticket and send it your Opendate rep. They will finalize the printer configuration.

Ticket Printing


Mobile App Printing

  1. Access the mobile app and navigate to the check-in section.
  2. Click on the desired option and locate the print button to print out a ticket.
  3. Alternatively, through the sell option, go to register, make a transaction, and find the print option next to check-in to print the ticket.
Desktop App Printing
  1. In the desktop app, go to the ticketing dashboard.
  2. Navigate to recent orders and click on the desired order.
  3. Find the print tickets option to print the entire order or select individual tickets to print.

Reset to Factory Default

  • If your printer's settings are saved incorrectly, you can reset the printer by holding the test button while turning it on.