1. Notify Ticket Holders 0:00
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Select the Promote tab in the left sidebar and go to Broadcasts.
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Create a new broadcast.
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Select 'transactional message' to ensure all ticket holders receive the notification.
2. Create a Segment for Ticket Holders 0:43
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Create a segment for recipients.
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Set criteria to include all ticket holders who have purchased tickets to the specific event.
3. Issue Refunds to Ticket Holders 1:41
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Navigate to the ticket dashboard.
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Click on the three dots next to 'Add Attendees'.
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Select 'Issue Multiple Refunds'.
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If applicable, follow prompts to reach out for assistance.
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Otherwise, select the checkbox for the attendees and click 'Refund'.
4. Mark the Event as Canceled 2:21
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Return to the event dashboard and go to the Actions dropdown and select Cancel Event.
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Marking the event as canceled prevents further sales and hides it from website integrations.