1. Create a Hold 0:00
- Navigate to the ticketing dashboard.
- Under the 'Tickets' section, select 'Holds'.
- Click 'Add Hold' on the right side.
- Name your hold and select a color.
- Choose the seats you want to hold.
2. View Hold Details 0:30
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Access the hold screen to see:
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The name of the hold.
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The inventory held.
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A private link to share for purchasing those holds.
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3. Check Availability on Public Event Page 0:44
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Go to the public event page to verify that the held seats are not available for public purchase.
4. Manage Holds 0:58
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To remove a hold, click on the seat or click the 'X' next to the hold.
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To add more seats to the hold, select the seats and click 'Save'.
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To comp tickets from the hold, follow the add attendees flow as usual.
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To release the hold, click the option to release inventory back to the public.
5. Create a Kill 1:38
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Navigate to the option to add kills.
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Create a kill name and select the seats to remove from public inventory.
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Click 'Save'.
6. View Killed Seats 1:54
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Check the name of the kill and the seats that are killed.
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Refresh the public event page to confirm that the killed seats are no longer available.
7. Understand the Difference Between Holds and Kills 2:07
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Holds can be released back to the public or sold/comped later.
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Kills should remain permanently removed from public inventory.