Opendate User Roles & Permissions

Quick Comparison

Feature	Administrator	Contributor	Viewer	Promoter	Guest
View events	All	All	All	Own only	Assigned only
Create/edit events	Yes	Yes	No	Own only	No
Manage ticketing	Yes	Yes	No	Own only*	No
Process orders	Yes	Yes	Yes	No	No
Check in attendees	Yes	Yes	Yes	No	No
Process refunds	Yes	Yes	No	No	No
Marketing & campaigns	Yes	Yes	No	No	No
CRM (contacts, deals)	Yes	Yes	View only	View only	No
Settlements	Yes	Yes	No	No	No
Financial reports (P&L)	Yes	No	No	No	No
Team settings & billing	Yes	No	No	No	No
Manage team members	Yes	No	No	No	No
Manage integrations	Yes	No	No	No	No
Manage files	Yes	Yes	View/download	Own events	Assigned events

*Promoter ticketing access varies by configuration.

Administrator

The highest level of access. Administrators can do everything a Contributor can, plus manage team-wide settings and finances.

Everything a Contributor can do, plus:

Area	Access
Team Settings	Manage team details, ticketing settings, and account configuration
Team Members	Invite, remove, and manage team member roles
Billing & Payments	View and manage payment methods, billing details, and subscriptions
Financial Reports	View cash summaries and profit & loss reports for events
Payouts & Transactions	View payout history and balance transactions
Venues	Manage venue ownership, rooms, and venue agreements
Integrations	Configure Stripe Connect, Twilio (SMS), email domains, and other integrations
Permissions	Create and manage custom permission sets
Custom Domains	Set up custom domains for team pages

Owner is a special designation on top of Administrator that grants the ability to manage the team itself (e.g., rename or configure the team). There is typically one owner per team.

Contributor

Full operational access to day-to-day tools. Contributors can manage events, ticketing, marketing, CRM, and most business operations.

Everything a Viewer can do, plus:

Area	Access
Events	Create, edit, and manage all events, holds, and event templates
Ticketing	Create and manage ticket types, ticket groups, promo codes, add-ons, and general admission holds
Orders & Refunds	Full order management and the ability to process refunds
CRM	Create and manage contacts, organizations, tasks, and deals
Fans & Segments	Create and manage fan segments, filters, and targeted audiences
Marketing Campaigns	Create and manage email/SMS campaigns, broadcasts, and automation workflows
Messaging	Send emails and SMS messages, manage templates and scheduled sends
Offers & Agreements	Create and manage offers, offer templates, and rental invoices
Finance	Create and manage income/expense line items, deposits, and finance categories
Settlements	View and manage settlement reports, line items, and overrides
Files & Documents	Upload and manage files, folders, and attachments
Notes	Create and manage notes and note templates
Seating	Manage seating charts, holds, and kills
Tours	Create and manage tours, tour dates, and tour content
Tags	Create and manage tags across the platform
Imports & Exports	Import data via CSV and export reports
Payment Disputes	View and respond to payment disputes

Cannot access: Cash summaries, profit & loss reports, team settings, billing, or member management.

Viewer

A read-heavy role designed for team members who need to view information and process orders/check-ins, but not create or manage most content.

Area	Access
Events	View event details, print show details
Orders	View orders, create new orders, send receipts
Check-In	Check in and check out attendees
Tickets	View tickets and ticket types, update individual tickets
Fans	View and search fan records
Contacts & CRM	View contacts, organizations, deals, and tasks (read-only)
Notes	View notes; edit contact-specific notes
Files	View and download event files and folders
Artists & Venues	Search and view artist and venue information, add new artists/venues
Tags	View tags (read-only)
Tours	View tour information (read-only)
Marketing	View outreach activity (read-only)
Stripe Terminals	Use card readers for in-person payments

Cannot access: Creating/editing events, managing campaigns or marketing, settlements, refunds, seating charts, team settings, or financial reports.

Promoter

A specialized role for external promoters who manage their own events. Access is scoped to events associated with the promoter's company.

Area	Access
Their Events	View and edit events they are promoting
Holds	Create holds and manage their own holds
Artists & Venues	Search and add artists and venues
Companies	Manage company records
Contacts & Fans	View contacts and fan records
Event Files	Manage attachments and folders for their events
Event Contacts	Manage contacts linked to their events
Tags	View tags (read-only)

Important: Promoters can only view and manage events where they are the assigned promoter. They cannot see other promoters' events.

Cannot access: Team settings, billing, marketing campaigns, settlements, financial reports, or team member management.

Guest

The most restricted role. Guests can only access specific events they have been explicitly invited to.

Area	Access
Assigned Events	View details for events they've been added to
Event Files	Upload, download, and manage files for their assigned events
Show Activity	View activity for their assigned events

Cannot access: Any events they haven't been added to, ticketing, orders, CRM, campaigns, settings, financial data, or any team-wide features.